NC Elder Care is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policy of authorized third parties.
We collect your Personal Information for the primary purpose of identifying you as a user in our system and providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
NC Elder Care will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Intellectual property clearance procedure for content disseminated via this website
Additional formal policies or procedures to/for:
Avoid the posting of improper or infringing content:
NC Elder Care does not post any content known to be improper or infringing in any way against any party, company or individual. If information posts are deemed as improper or infringing we take this seriously and this should be brought to our attention immediately so that we can take the proper action and or investigate the claim and make adjustments, omissions or replacement of the information in a timely manner.
Editing or removing controversial, offensive, or infringing content from material distributed or published by or on behalf of NC Elder Care:
Any information that is found to be controversial, offensive or infringing and published and/or distributed by NC Elder Care will be removed, replaced or rewritten to ensure it is in compliance with our policy.
Obtain parental permission for collecting data regarding children who use our website:
Any child treated at our locations who is under the age of 18 must have a parent/guardian listed as the contact person for all communication.
Responding to allegations that content created, displayed, or published by NC Elder Care is libelous, infringing, or in violation of a third party’s privacy rights:
We will respond to all allegations that content used on this website is libelous, infringing or in violation of a third party’s privacy right within a reasonable period of time. To make any such claims, use the contact information on this page to make your request.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Inquiries
If you have any inquiries or complaints about our Privacy Policy please contact our Office Administrator with any questions or concerns at:
NC Elder Care
184 Baker Rd.
Archdale, NC 27263
P: (336) 521-9480
F: (336) 232-1771